Cloud contact center platform (CCSP) is multi-tenant based architecture and it has a low cost of ownership (TCO) and suitable functionality for market demand.
GreatResponder.com Enghouse System Limited is a Canada based company, it provides many important software and services including attendant console, contact center, knowledge management, outbound dialer, interactive voice response (IVR) and call recording solutions. It supports any type of telephony environment that may be premise or cloud. Enghouse System’s division Enghouse Interactive has thousands of customers around the globe.
Enghouse System Limited announced on December 21, 2016 at Phoenix, Arizona that the Datametrix one of a wholly-owned subsidiary of a Norwegian based multinational telecommunications company Telenor, has chosen Enghouse Interactive’s CCSP for its new offering of the ‘contact center as a service (CCaaS)’.
Frank Svendsen, Business Leader for cloud at Datametrix, said: “By extending our BusinessCloud portfolio with CCSP we have enhanced our ability to provide CCaaS, particularly in small, medium and enterprise businesses, with value-added services that are cost-effective and easily consumable from the cloud on an as-needed basis.”
Datametrix has been remained tenured as a provider of call center solution since last 20 years and still continuing its services to the customers with the latest technologies. Datametrix is also seeking for a cloud centric partner that can extend its services to the Nordic countries of the Europe. The Datametrix business cloud contact center solution provides strategic values to the customers with the integration of Telenor’s voice centric and fixed communication services. Datametrix is willing to offer a complete communication portfolio and a commercial model to their both Norway and Sweden based customers that much helps them in the scalability and flexibility of using the cloud services.
Jacki Tessmer, Vice President of Cloud and Service Provider Strategy, Enghouse Interactive, said “We are honored that Datametrix has entrusted Enghouse Interactive as their cloud contact center partner, Savvy service providers like Datametrix now bundle enterprise business applications with broadband-based data and voice services as a means for differentiation in today’s hyper-competitive environment. We applaud Datametrix for its keen awareness and for investing the resources to meet increasing customer demand for cloud solutions that are powerful, yet flexible and adaptable to changing business needs.”
CCSP 7.2 is the latest version, it extends the Enghouse Interactive with focus on the usability of TouchPoint, including agent and supervisor usable interface with minimal onscreen footprint. It is also delivering a clear and updated intuitive agent experience that is user more suitable for multitasking. This new version also has a feature to connect the Skype® for business purposes. This connection with Skype® also synchronizes the presence of the agents with the enterprise employees and workers that enables agents to look after the whole Skype® business contacts with their presence activities directly on TouchPoint.