As a cloud and IT as a Service (ITaaS) transformation strategist in the IT industry for 20+ years, I’ve seen successes and failures. You might be surprised to hear this, today’s technology-focused ITaaS approaches are missing the point; they ignore the changes in the competitive environment and as a result deprive your business lines (BLs) of the pure business benefits they expect from the cloud.
What you must be aware of is, ITaaS isn’t a technology, it’s nothing else than an operational model, that is, an integrated platform of people, processes, best practices, governance structure, and technology specifically arranged to meet a specific business goals.
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