Global Industry News, in a meeting with Hostgator web hosting provider, is announcing a great amount of growth in the past year. Douglas Hanna, the Customer Service Manager, stated: “The number of customers we have increased by more than 50% over the course of 2009”.
In explaining the growth Douglas Hanna said, “A large portion of our growth is a result of word of mouth advertising that comes from our existing customers. We really pride ourselves on the quality of our customer service and spend a lot of time and money ensuring that we’re providing the best service we can and that we’re always improving in areas where we might be falling relatively short. That is something our customers seem to appreciate and as a result, they continue to refer us to their friends, family, and co-workers.”
Brent Oxley, CEO and founder of Hostgator, explained why they are outpacing their competitors: “Our customer service is definitely an important differentiator. There aren’t many companies that provide 24/7/365 US-based support over the phone, email, and live chat in the web hosting industry, much less at our price point. We also have a competitive set of product and service offerings that give our customers the tools they need to succeed on the Internet and get the most out of their web hosting. A good product lineup coupled with good customer service is something that has worked very well for us so far.”
Established in 2003 from a dorm room in, Florida by Brent Oxley who was a freshman in college at the time, he grew the company mainly by word of mouth, to become now one of the major web hosting providers, and also HostGator became one of the fastest growing companies in America ranking 21st on the 2008 Inc. 5000 List, They have now over 200,000 customers.