He also assured his customers that business will continue as usual. The same team who is handling support and server administration today will continue to do so. And for customers who are not currently with The Planet, they will continue to provide them with the same support services they received from Touch Support, and there will be no pressure for any customer to move their servers to The Planet.
David Lindahl also said to his clients “You may wonder why Touch Support was interested in being acquired by The Planet, and as well why The Planet was interested in Touch Support; so we want to provide you with the rationale. Touch Support is recognized for the high-quality services it provides its customers. Whether it s server administration, technical support, security audits and server hardening, virtualization, migration, monitoring or managed backups, Touch Support has earned a solid reputation for its excellent services. At the same time, The Planet has also built its reputation on the high quality of its enterprise-class network and world-class data centers, the two most prominent factors for why our 22,000 customers use our services.” He also added “Perhaps the most critical business driver is our shared commitment: both companies are equally committed to operating a customer-driven and customer-centric company. We live that commitment every day in our two companies.”
About The Planet
The Planet is the leading provider of On Demand IT Infrastructure solutions, hosting more than 22,000 small- and medium-size businesses and 6.7 million Web sites worldwide. By offering the best choice of servers, software tools and world-class support, backed by state-of-the-art facilities and unmatched network connectivity, The Planet helps turn information technology into a powerful competitive advantage that enables customers to successfully grow their businesses.